Gurugram to weigh residents’ feedback in SHO postings

Gurugram Police will factor residents’ feedback into the postings of station house officers, with monthly report cards assessing each SHO’s response time, crime control, investigation quality and public satisfaction.

Police commissioner Sibash Kabiraj announced the directions after a crime meeting on Wednesday night. Officers facing complaints of harassing members of the public will be taken off public-facing duties and may face departmental proceedings, he said. “Complainants should be treated respectfully and should not be unnecessarily harassed,” Kabiraj said.

The force will select a Best SHO of the Month based on public feedback and policing performance. It will also deploy teams of three or four personnel at identified women-specific hotspots at times when women’s presence is higher.

DCP-rank officers will conduct and monitor special patrols every night, while ACP-rank officers will staff the police control room round the clock. PCR and emergency-response vehicle timings will be reviewed regularly, and police presence is to increase at markets, industrial areas, bus stands, railway stations and other sensitive locations.

Body-worn cameras are now mandatory for personnel at road checkpoints conducting drink-driving checks. Police also plan to encourage shops, markets and fuel stations to install CCTV cameras.